Refund Policy

Refund Policy

At Lilikki, your satisfaction is important to us.
However, due to the nature of our products (handmade and hygienic items), we do not accept returns or refunds unless your order arrives damaged or defective.

1. No Returns or Exchanges

We do not offer returns or exchanges for reasons such as:

• Change of mind

• Unwanted gift

• Incorrect size or model chosen by the customer

Please make sure to review product descriptions and photos carefully before placing your order.

2. Damaged or Defective Items

If your item arrives damaged:

• Contact us within 48 hours of delivery

• Provide photos and/or videos clearly showing the damage

• Include your order number

Our team will review your claim and offer:

• A replacement at no extra cost, or

• A full refund, depending on the situation.

3. Order Cancellations

Orders can only be canceled within 1 hour of placing the order.
Once your order is processed and shipped, cancellations are no longer possible.

4. Wrong Address

If the customer provides the wrong address and the order cannot be delivered, we are not responsible for resending or refunding.
Please double-check your address before confirming your order.

5. Contact Us

For support or issues regarding your order, please contact us at:
info@lilikki.shop

We are here to help and will respond as soon as possible.